MSP News
Managed Services Provider Glowpoint to Release Telepresence Offerings
October 06, 2011
For companies looking for cost effective telepresence offerings from a managed service provider, look no further than two new releases from Glowpoint.
Glowpoint, which is known as a provider of could managed video services, has released two telepresence offerings delivered from their OpenVideo cloud: Notify Remote Monitoring and Express Remote Monitoring and Support.
Express Remote Monitoring and Support gives helpdesk support to allow IT organizations to offload support calls. It also boasts ‘incident support packs’ which can help users diagnose and resolve incidents bringing video conferencing systems back online.
"Express Remote Monitoring & Support offers IT teams the option of completely offloading management of video as support needs increase," said Anil Balani, Senior Vice President of Product Development for Glowpoint, in a release. "Customers can take full advantage of the capabilities of our Video Network Operation Center (VNOC) and OpenVideo™ cloud as they need to, while using their available resources to focus on other projects."
Notify Remote Monitoring is a cost-effective, automated monitoring service which alerts users when telepresence rooms are experiencing performance issues. It monitors Simple Network Management Protocol devices and provides real-time notices when there are problems.
"Our next generation Notify Remote Monitoring service allows IT organizations to purchase a self use service for managing video on-premise to respond to issues rapidly, to get their mission critical video back on line and achieve a higher level of service," Balani noted.
In other recent company news, Glowpoint unveiled OpenVideo Mobile, which allows video conferencing and meetings from anywhere on mobile devices.
Rich Steeves is a MSPNews™ copy editor. He taught writing for nine years. He has also worked as an editorial assistant at Penny Publications. He has written short stories, newspaper columns, blogs and recently published his first novel. He attended The George Washington University where he received his bachelor's degree in English and a master's degree in education. To read more of his articles, please visit his columnist page.Edited by
Rich Steeves
