MSP News

MSPNews and LogMeIn Announce a Webinar on SaaS-based Remote Support Tools

October 31, 2011

NORWALK, CT (October 31, 2011) MSPNews, a media site sponsored by TMC and MSPAlliance, and LogMeIn today announced a Webinar event, “SaaS-Based Clientless Remote Support: A New Advantage for Managed Service Providers“ to be held live on Thursday, November 3, 2011 at 2:00 PM EDT / 11:00 AM PDT.

During this complimentary Webinar, sponsored by LogMeIn, featured guest, Elaina Stergiades, Research Manager at IDC, will review SaaS-based remote support tools.

For Managed Service Providers, differentiation of services continues to be the strategic necessity, particularly as mobility and competition continue to breed change. Faced with a variety of challenges, including the expanding mobility of client workforces, increasingly complex support environments, and the commoditization of standard support services, Managed Service Providers need a silver bullet.

Elaina Stergiades from IDC will be a featured guest on this LogMeIn-hosted webinar on the advantages that SaaS offers in the Enterprise. Stergiades will talk about why clientless remote support is a critical part of today’s support tool-set. She'll also discuss how SaaS is alleviating the pain of high acquisition costs, frequent upgrades, and low technology adoption. To support this discussion, Stergiades will share highlights from a new IDC review of how SaaS-based remote support tools provide a new advantage for Managed Service Providers.

Speakers:
Elaina Stergiades, Research Manager, Software and Hardware Support Services, IDC's Software Support Services
Eric Bisceglia, Product Marketing Manager, LogMeIn
Charles Weaver, CEO and Co-Founder, MSPAlliance

Register now for “SaaS-Based Clientless Remote Support: A New Advantage for Managed Service Providers“ to be held live on Thursday, November 3, 2011 at 2:00 PM EDT/11:00 AM PDT.

“TMC Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, TMC CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMC Webinars:

TMC Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.

MSPNews™ Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at inquiry@tmcnet.com.

For more information about TMC Webinars, please visit www.tmcnet.com/webinars.

About LogMeIn, Inc.:

LogMeIn provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe – computers, smartphones, iPad and Android tablets, and digital displays. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower nearly 13 million users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.

About MSPnews:

MSPNEWS delivers MSP professionals and the end user community up-to-date news and headlines on latest happenings in the Managed Services industry. Managed Services Providers (MSPs) play an integral role in the reliability and dependability of IT services. Through network administration, support and centralized services for end customers, MSPs are able to manage IT for clients - off premise, and for a fraction of the cost. Managed services can include IP telephony, VPNs, monitoring and reporting, and more. MSPNews is powered by TMC. For more information, please visit http://www.mspnews.com.

About MSPAlliance:

The MSPAlliance is the world’s largest Professional Association and Accrediting Body for the Managed Services Industry. As such, we make sure that every one of our members adheres to a strict code of ethics; which means a great deal to the IT Business Consumer. The MSPAlliance is made up of over 10,000 providers world-wide, working together in a vendor-neutral manner to define and promote the Managed Services industry by educating consumers on the benefits of using Managed Service Providers.

About TMC:

TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, InfoTECH Spotlight and Cloud Computing magazines. MSPNews™.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.