MSP News

MSPNews and ConnectWise Announce a Webinar on How to Build and Operate a NOC or Help Desk

October 31, 2011

NORWALK, CT (October 31, 2011) MSPNews, a media site sponsored by TMC and MSPAlliance, and ConnectWise today announced a Webinar event, “Building & Operating a NOC or Help Desk: It's Easier Than You Think”, to be held live on Tuesday, November 1, 2011 at 2:00 PM EDT / 11:00 AM PDT.

During this complimentary Webinar, sponsored by ConnectWise, an expert panel will discuss how to build a NOC or helpdesk, a very important but often misunderstood aspect of managed services.

A lot of emphasis has been placed on service providers to build a NOC and help desk, and yet very little help is provided to the MSPs on how to accomplish this objective in an efficient and cost effective manner. This Webinar will review the following:

Finances of building a NOC/Help Desk;
Not all NOCs are the same;
Outsourcing NOC/Help Desk services do not always make sense;
Tools necessary to operate a NOC/Help Desk;
Checklist guide (based on the UCS audit standard) on what your NOC/Help Desk ought to look like when it is completed;
And much more.

This Webinar is recommended for:

MSPs
Cloud Providers
Telcos
IT System Integrators
VARs

Speakers:
Craig Fulton, Senior Business Consultant, ConnectWise
Charles Weaver, CEO and Co-Founder, MSPAlliance

Register now for “Building & Operating a NOC or Help Desk: It's Easier Than You Think”, to be held live on Tuesday, November 1, 2011 at 2:00 PM EDT / 11:00 AM PDT.

“TMC Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense,” said Rich Tehrani, TMC CEO. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMC Webinars:
TMC Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.

TMC Webinars are archived and available On-Demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at inquiry@tmcnet.com.

For more information about TMC Webinars, please visit www.tmcnet.com/webinars.

About ConnectWise:
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 59,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.

About MSPnews:
MSPNEWS delivers MSP professionals and the end user community up-to-date news and headlines on latest happenings in the Managed Services industry. Managed Services Providers (MSPs) play an integral role in the reliability and dependability of IT services. Through network administration, support and centralized services for end customers, MSPs are able to manage IT for clients - off premise, and for a fraction of the cost. Managed services can include IP telephony, VPNs, monitoring and reporting, and more. MSPNews is powered by TMC. For more information, please visit http://www.mspnews.com.

About MSPAlliance:
The MSPAlliance is the world’s largest Professional Association and Accrediting Body for the Managed Services Industry. As such, we make sure that every one of our members adheres to a strict code of ethics; which means a great deal to the IT Business Consumer. The MSPAlliance is made up of over 10,000 providers world-wide, working together in a vendor-neutral manner to define and promote the Managed Services industry by educating consumers on the benefits of using Managed Service Providers.

About TMC:
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, InfoTECH Spotlight and Cloud Computing magazines. MSPNews™.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.