MSP News

OS33 Integrates IT-as-a-Service Delivery Platform for MSPs with ConnectWise

By Laura Stotler
MSPNews™ Contributing Editor

OS33 has announced it will demonstrate integration of its IT-as-a-Service Delivery Platform for MSPs with ConnectWise at the 2011 IT Nation Conference in Orlando Florida. ConnectWise is a business management solution designed for MSPs, VARs and IT service providers.

The integration is currently in limited release and will be rolled out out to all partners by the end of the month. It will enable MSPs who are using ConnectWise and Cloud PSA products to extend their business models with cloud service offerings powered by the OS33 Platform.

The company's platform enables MSPs and others to deliver and sell cloud-based IT services packaged as a single unified IT solution. This includes infrastructure, applications and services and white-labeled web-based desktops, all which may be packaged as a monthly service.

New functionality integrates the service management capabilities of ConnectWise, including agreements, service desk and billing, with the OS33 platform. This easily enables MSPs to service clients through both traditional and cloud-based service delivery models

Integration supports a number of new features including automated creation in ConnectWise for companies managed by the OS33 Platform. ConnectWise automatically tracks and synchronizes all service parts, from applications to infrastructure. The integration also enables one-click billing, providing automatic updates of monthly customer invoices in ConnectWise, with usage data collected by the OS33 Platform.

Additional features include company sync, which automatically adds companies and users to ConnectWise as they are provisioned by the OS33 Platform. MSPs may service user support requests generated within OS33 directly from ConnectWIse through service desk integration, which removes the need to use multiple helpdesk interfaces. ConnectWise Service Ticket sync also provides an improved end-user experience and enables customers to track and update service tickets directly from OS33.

“At OS33, our goal is to make transition to the cloud easy for both MSPs and their customers,” said Jacob Kazakevich, president of OS33. ”This integration opens the door for thousands of MSPs in the ConnectWise community to start shifting their traditional managed services to the cloud without changing their business processes.”