MSP News
India-Based MSP Olive Solutions Deploys Nimsoft Unified Manager
February 07, 2012
Managed service provider (MSP) Olive Solutions, based in India, has deployed a new solution to help improve clients' uptime. The company is using the Nimsoft Unified Manager solution to provide customers with enhanced visibility, effective performance management and proactive problem resolution.
The Nimsoft solution is multi-tenant and provides an IT Management-as-a-Service solution, combining infrastructure monitoring with ready-to-use ITIL-based service management. The Unified Manager offers comprehensive infrastructure coverage, streamlined automation and simple integration with third-party offerings. It provides a configurable portal so that MSPs may offer their clients visibility of the activity and health of their managed environments.
The company's Unified Monitor tool automatically triggers service tickets, which is useful in preventing downtime. Tight integration among functions speeds troubleshooting and provides IT staff with the information they need to achieve quick problem resolution. It also improves performance service levels for critical applications and systems across multiple locations, which includes on-premise and cloud computing environments.
Nimsoft solutions are designed to easily integrate with existing resources, all the way from the data center to the cloud. The company's services are available on a pay-as-you-go basis, and are geared toward business and service provider customers throughout the world.
“To win in today's highly competitive global IT services marketplace, MSPs like Olive Solutions have to offer extreme reliability and uncompromising accountability at less cost,” said Chris O'Malley, Nimsoft CEO. “Nimsoft Unified Monitor uniquely supports this essential value proposition by providing a complete service support solution that is both highly robust and highly cost-effective.”
Olive Solutions has more than 25 years of core experience in IT infrastructure, managed services, data center design and operations and remote infrastructure management. The company aims to advance its clients' performance through innovative solutions that deliver a measurable value.
“Many of our clients have multiple offices,” said Pravin Mohite, CEO of Olive Solutions. “The Nimsoft multi-tenant architecture enables us to provide each client with their own private, tailored view of infrastructure and trouble-ticket status -- while we benefit from the efficiency of using a single, scalable toolset to manage all of our clients' environments in a common manner.”
“Nimsoft Unified Manager enables us to provide a differentiated value add to our clients,” said Mohite. “Its advanced management capabilities also help us win more business by demonstrating our ability to deliver better, more transparent services.”
Edited by
Jennifer Russell
