How to Build a NOC & Help Desk Without Going Broke!
Tuesday, December 6, 2011
TIME: 2:00 PM ET/ 11:00 AM PT
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For companies getting into cloud or managed services, one inescapable obstacle must be confronted: what are you going to do about your NOC & help desk? Perhaps no other obstacle causes more concern to young MSPs than how they are going to monitor, manage, and service their clients. Do not fear because we have the answers! This webcast will have practicing MSPs discussing the following issues:
What is a NOC? What functions does it perform for a cloud/MSP practice?
What is the help desk and how does it support your practice?
How does the NOC and help desk interact with one another and what best practices
How should early stage MSP/Cloud companies approach the building of a NOC and Help Desk?
Easy steps to building a NOC and Help Desk cost effectively without skimping on security or quality!
Necessary tools to equip your NOC and Help Desk for maximum efficiency
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| Who should attend: |
- MSPs
- Value Added Resellers
- Telecommunication providers
- Telephony providers
- Data centers
- Cloud providers
- System Integrators
- And any organization interested in building a NOC or NOC best practices
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Presenters:
| Kevin Smith |
| Vice President, Products
FrontRange
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 Kevin Smith is responsible for product management, product marketing and corporate marketing for all FrontRange Solutions’ product lines. Accruing over 20 years of technical, management, and executive experience in technology and software, Kevin previously held positions as Business Manager for Manufacturing, Director of Product Marketing, and Vice President of Solutions Management at Manugistics, Inc., Project Manager and Vice President of Operations positions at Avyx, Inc., as well as Flight Design Manager and CPS Development Team Lead with NASA (BTI) at the Johnson Space Center in Houston, Texas.
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| Charles Weaver |
| CEO and Co-Founder, MSPAlliance
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 Charles Weaver is the CEO and co-founder of the MSPAlliance (the International Association of Managed Service Providers). Since its founding in 2000, the organization has grown from less than 5 founding members to well over 14,000 members worldwide. Under Mr. Weaver’s management the MSPAlliance has expanded its reach and influence to include education, standards of conduct, and certifications for managed services professionals and companies
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| Sponsors: |
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